aonTerms of Use

When you create an account on aon, you agree to our terms of use. We set out the rules that govern your access to our platform, how we handle your account, what happens when you deposit and withdraw funds, and how we resolve disputes. Our terms apply to all users regardless of location, but our services are available only where local law permits. We enforce these terms consistently across all regions where we operate.

Our aon platform operates sportsbook, live-dealer, and slot-game services. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet. We process withdrawals back through your original payment method. We require identity verification before your first cash-out. We settle all wagers and payouts according to the rules published in each game category.

This document outlines our core policies: account creation, deposits and withdrawals, bonus terms, game rules, dispute resolution, and jurisdiction notice. We update these terms periodically; we notify you of material changes by email. Your continued use of aon after an update constitutes acceptance of the new terms.

Account Creation and Eligibility on aon

To create an aon account, you provide your email, phone number, full name, date of birth, and a password. We verify your email by sending a confirmation code. You confirm the code to activate your account. We do not charge a fee for account creation.

By creating an aon account, you represent that you are of legal age to enter into binding contracts under the laws of your jurisdiction. You are responsible for verifying that access and use of aon comply with your local laws. We do not intentionally serve jurisdictions where online gaming is prohibited. If you access aon from a jurisdiction where our services are not permitted, you do so at your own risk and in violation of our terms.

You are responsible for maintaining the confidentiality of your password. You are liable for all activity on your account, whether authorized by you or not. If you suspect unauthorized access, contact our support team immediately. We can freeze your account, reset your password, and review your transaction history.

Deposits and Withdrawals on aon

We accept deposits via ten payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet (e-wallets), and mobile banking, local payment, online payment, e-wallet (bank virtual accounts). We do not charge deposit fees. Your e-wallet provider or bank may apply their own transfer fees depending on transaction type and account tier. We display any applicable fees in the deposit confirmation screen before you authorize.

Your aon balance updates in real time after we receive confirmation from your payment provider or bank. We do not batch deposits or hold funds in transit. E-wallet deposits typically settle within moments. Bank virtual-account transfers arrive within standard banking hours.

To withdraw funds, you must have a verified account. We require identity verification (government-issued ID, selfie, personal details) before your first cash-out. Verification typically completes within one business day. Once verified, you can withdraw without re-verification. We route all withdrawals back through your original deposit method. If you deposited via mobile banking, your cash-out returns to local payment. If you used online payment, your withdrawal lands in e-wallet. We do not cross-wire between methods.

KYC Verification and Data Handling on aon

Before your first withdrawal on aon, we require identity verification under applicable regulatory requirements. We collect your full name, date of birth, ID number (KTP, passport, or driver's license), phone number, and email. We verify this information against government databases and our internal fraud-detection systems. We also request a photo of your government-issued ID and a selfie for facial recognition.

We encrypt all KYC documents and store them securely. We use them solely for account verification, fraud prevention, and regulatory compliance. We do not share your documents with third parties except where required by law. We retain KYC data for the lifetime of your account plus a retention period mandated by applicable law.

If our system requests additional documents (proof of address, recent utility bill, bank statement), we notify you by account message and email. We provide clear instructions on which documents we need and how to submit them. We do not charge a fee for document review or account verification.

Bonus Terms on aon

We may offer promotional bonuses to new or existing players. Any bonus offer is subject to specific terms: eligibility criteria, wagering requirements, game restrictions, and expiration dates. We publish these terms clearly at the time of offer. You must accept the bonus explicitly; we do not apply bonuses automatically.

Bonuses are non-transferable and non-refundable. If you do not meet the wagering requirement before the bonus expires, the bonus is forfeited. We do not pay out unused bonuses as cash. If you withdraw funds before meeting the wagering requirement, we may deduct the bonus from your withdrawal.

We reserve the right to cancel or modify bonus offers at any time. We notify you of material changes by email. Your continued use of aon after a bonus-terms update constitutes acceptance of the new terms.

Game Rules and Settlement on aon

Each game category on aon (sportsbook, live-dealer, slots, esports) has specific rules governing how wagers are placed, how odds are calculated, and how payouts are determined. We publish these rules in each game's help section. You are responsible for understanding the rules before you place a wager.

We settle all wagers according to the rules published at the time of placement. Settlement is final and not subject to reversal except in cases of technical error or fraud. If we detect a settlement error, we correct it immediately and notify you. If a technical malfunction caused an incorrect settlement, we credit your account with the correct payout.

We do not guarantee any outcome or payout. All games involve an element of chance. Our odds are generated by our trading desk and reflect market conditions at the time of placement. Odds may change between the time you view them and the time you confirm your wager.

Dispute Resolution on aon

If you believe we have made an error in settlement, payout calculation, or account handling, contact our support team immediately. Provide your account username, the specific transaction or wager in question, and a clear description of the issue. We investigate disputes within five business days and respond with our findings.

If you are not satisfied with our response, you may escalate your dispute to our compliance team. We address escalated disputes within ten business days. We maintain detailed records of all account activity, so we can provide transaction history, settlement documentation, and audit trails upon request.

If you believe we have violated applicable law or our own terms, you may file a formal complaint with our compliance team via the contact form on our legal page. We acknowledge receipt of formal complaints within two business days and provide a substantive response within fifteen business days.

Jurisdiction Notice and Service Availability on aon

Our aon services are available only where local law permits. We do not intentionally serve jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their jurisdiction's applicable legislation. We are not liable for any legal consequences arising from your use of aon in a jurisdiction where our services are not permitted.

These terms are governed by the laws of the jurisdiction where aon is registered. Any disputes arising from these terms or your use of aon shall be resolved through our internal dispute-resolution process first. If internal resolution fails, disputes may be escalated to arbitration or litigation in accordance with applicable law.

We reserve the right to suspend or terminate your aon account if we detect violations of these terms, fraudulent activity, or use of aon in prohibited jurisdictions. We notify you of account suspension or termination by email. We may retain your account data for a retention period mandated by applicable law.

Changes to Our aon Terms

We may update these terms periodically to reflect changes in our services, applicable law, or business practices. We notify you of material changes by email at least thirty days before the changes take effect. Your continued use of aon after the notification period constitutes acceptance of the updated terms.

If you do not agree with updated terms, you may close your aon account. We process account closures within five business days. We return any remaining balance to your registered payment method within standard withdrawal windows.

Summary: Our aon Terms of Use

We at aon operate a gaming platform serving users in supported jurisdictions. We require account verification before your first withdrawal. We accept ten payment methods and process deposits and withdrawals transparently. We settle all wagers according to published rules. We handle disputes through our internal process and escalation channels. Our services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's laws.

These terms are binding on all aon users. By creating an account and using our platform, you agree to these terms. We enforce them consistently and fairly. If you have questions about our terms, contact our support team or our compliance team via the contact form on our legal page.

Legal and Jurisdiction Information

Service availability

Our aon platform offers gaming services only in jurisdictions where such services are permitted under applicable local law. We do not intentionally market or provide access to users in jurisdictions where online gaming is prohibited. However, we cannot guarantee that our platform is inaccessible from prohibited jurisdictions; users are solely responsible for verifying that their access and use comply with their own jurisdiction's laws.

We operate our aon services in compliance with the laws of the jurisdictions where we are registered and licensed. We maintain records of our regulatory compliance and make these records available to relevant authorities upon request. We do not operate in jurisdictions where we lack proper licensing or regulatory approval.

If you access aon from a jurisdiction where our services are not permitted, you do so at your own risk and in violation of our terms. We are not liable for any legal consequences arising from your use of aon in a prohibited jurisdiction. We reserve the right to suspend or terminate your account if we detect access from a prohibited jurisdiction.

Account eligibility

To create an aon account, you must be of legal age to enter into binding contracts under the laws of your jurisdiction. The legal age varies by jurisdiction; in most jurisdictions it is eighteen years old, but some jurisdictions set a different age. You are responsible for verifying the legal age requirement in your jurisdiction before creating an aon account.

By creating an aon account, you represent and warrant that you are of legal age, that you are not prohibited from using aon under applicable law, and that you have the legal capacity to enter into these terms. We do not verify age through a third-party age-verification service; we rely on the information you provide during account creation and the identity documents you submit during KYC verification.

If we discover that you are below the legal age or otherwise ineligible to use aon, we will suspend or terminate your account immediately. We will return any remaining balance to your registered payment method within standard withdrawal windows. We may report suspected underage access to relevant authorities as required by law.

Local-law responsibility

Users are solely responsible for verifying that their access and use of aon comply with the laws of their own jurisdiction. We do not provide legal advice, and we do not represent that aon is legal in any particular jurisdiction. You must consult with a legal professional in your jurisdiction if you are uncertain about the legality of online gaming in your area.

We are not liable for any legal consequences arising from your use of aon, including fines, penalties, or criminal charges imposed by your jurisdiction. We are not liable for any disputes between you and your jurisdiction's authorities regarding the legality of your use of aon.

If your jurisdiction prohibits online gaming or imposes restrictions on aon's services, you must not access or use aon. If you do access aon from a prohibited jurisdiction, you do so in violation of our terms and at your own risk. We reserve the right to suspend or terminate your account if we detect access from a prohibited jurisdiction.

Data and privacy scope

We collect personal data from you during account creation, KYC verification, and your use of aon. This data includes your name, email, phone number, date of birth, ID number, payment method details, and transaction history. We use this data for account management, fraud prevention, regulatory compliance, and service improvement.

We encrypt all personal data and store it securely. We do not share your personal data with third parties except where required by law or where necessary to provide our services (e.g., payment processors, KYC verification providers). We retain your personal data for the lifetime of your account plus a retention period mandated by applicable law.

For detailed information about how we collect, use, and protect your data, please refer to our privacy policyOur privacy policy explains your rights regarding your personal data, including your right to access, correct, or delete your data. If you have questions about our data practices, contact our support team or our compliance team.

Contact for legal inquiries

If you have legal questions about aon, our terms, or our compliance practices, contact our compliance team via the contact form on our legal pageWe acknowledge receipt of legal inquiries within two business days and provide a substantive response within fifteen business days.

For urgent legal matters, you may contact our support team via live chat or email. Our support team can escalate your inquiry to our compliance team if necessary. We maintain multiple contact channels to ensure you can reach us through your preferred method.

We maintain detailed records of all legal inquiries and our responses. If you file a formal complaint with our compliance team, we document your complaint, our investigation, and our resolution. We provide you with a copy of our investigation findings and our final determination.