aon Account & Payment FAQ

No. We do not permit one person to maintain multiple accounts on aon. Each account is tied to one email address and one government-issued ID number. If we detect duplicate accounts registered to the same person, we will suspend all accounts and may forfeit any remaining balance.

Multiple accounts are a violation of our terms and may also indicate fraud. We use identity verification and transaction monitoring to detect duplicate accounts. If you accidentally opened two accounts, contact our support team immediately to request closure of one account. We will help you consolidate your activity before we process any suspension.

Visit the aon login page and click the "Forgot your password?" link. Enter your email address or username. We will send a password-reset link to your registered email within minutes. Click the link and create a new password. Your new password must be at least 8 characters and include uppercase, lowercase, and numbers.

If you do not receive the email, check your spam folder. If the link has expired or does not work, contact our support team and request a manual password reset. We will verify your identity using your phone number and government ID before we issue a new password. Password resets are processed within one business day.

To request deletion of your personal data from aon, contact our compliance team via email or the legal contact form on our Legal notice page. State that you are requesting data deletion under your jurisdiction's privacy law. Include your account username and the email address associated with your account.

We will verify your identity and confirm that your account has no outstanding balances, pending withdrawals, or active disputes before we process the deletion. Data deletion typically takes ten business days. Some data may be retained where required by law (for example, transaction records for tax or anti-money-laundering compliance). We will provide you with a summary of what was deleted and what was retained.

On aon, local payment, online payment, and e-wallet deposits are processed via our payment partner. From your aon account, select "Deposit" and choose your e-wallet. Enter the amount and click "Continue." You will be redirected to the payment gateway. Log in to your e-wallet app, confirm the payment, and return to aon. Your deposit appears in your account within seconds.

Deposits via mobile banking, local payment, or online payment are not subject to KYC review before they post to your balance. However, your first withdrawal will require identity verification. You can also deposit via e-wallet, mobile banking, local payment, or bank transfer (online payment, e-wallet, mobile banking, local payment virtual accounts). All methods accept deposits from users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta where our service is available.

Withdrawal requests on aon are reviewed within two business days. If your account has passed KYC verification and your withdrawal request meets our standard checks, we will approve it and send the funds to your payment method. The funds are then transferred by your bank or e-wallet provider, which may take an additional one to three business days depending on the payment method.

If your withdrawal is flagged for additional review (for example, if the amount is unusually large or your account is new), we will contact you via email or live chat to request additional information. We will not charge you a fee for this review. Withdrawals via online payment, e-wallet, mobile banking, local payment, and online payment typically settle within one business day after approval. Bank transfers to e-wallet, mobile banking, local payment, or online payment may take up to three business days.

On aon, promotion codes (also called bonus codes) are entered during account registration or in your account settings under "Promotions." Locate the "Redeem a code" field, paste the code, and click "Apply." The promotion will be added to your account immediately if the code is valid and you meet the eligibility requirements.

Some promotions are automatic and do not require a code; these are listed on our promotions page. If you have a promotion code but are unsure how to use it, contact our support team via live chat. Our team can confirm whether the code is valid, what offer it includes, and whether you are eligible. Do not share your promotion code with other users; codes are one-time use per account.

Yes. Demo mode is available on aon for most slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and many others). From the game lobby, select a slot game and look for a "Play for free" or "Demo" button. You will receive a virtual balance to play with. Your results in demo mode are not tracked and do not earn or lose real money.

Demo mode allows you to learn how a game works before you wager real funds. You can exit demo mode at any time and return to your account. Live-dealer tables and sportsbook betting do not have demo modes; these are real-money games only. If you are new to aon, we recommend trying demo mode on slots first to familiarize yourself with our platform interface.

aon customer support is available via three channels: live chat (available during business hours), email, and account messages. To access live chat, log in to your aon account and click the support icon. To email us, use the contact address posted on our support page. Account messages are available in your account settings under "Messages."

Response times are as follows: live chat answers within subject to verification during business hours; email responses within two business days; account messages within one business day. For urgent account issues (suspected fraud, locked account, payment problems), use live chat and request escalation. Our account management team handles escalated cases within four business hours.